Ordering & Payment

Q: How do I place an order?
A: Browse our products on boskheat.co and add your chosen items to the cart. When ready, proceed to checkout, where you’ll complete payment and confirm your order.

Q: What payment methods do you accept?
A: We accept major credit cards securely processed through Stripe.

Q: Can I modify or cancel my order after placing it?
A: We aim to process orders quickly, so modifications or cancellations may not be possible once an order is placed. Please contact us at boskheatco@gmail.com as soon as possible, and we’ll do our best to assist.

Shipping & Delivery

Q: Where do you ship to?
A: Currently, we ship within Australia only.

Q: How long will my order take to arrive?
A: Orders are shipped on business days only and we make every effort to ship all orders next business day. Once dispatched, delivery takes 5-10 business days depending on your location. Remote or rural areas may experience longer delivery times.

Q: Do you offer express shipping?
A: At this time, we do not offer express shipping. All orders are shipped via standard delivery at a flat rate of $12.

Q: Why are essential oils considered dangerous goods?
A: Essential oils are highly concentrated substances that require special handling, so they are classified as “Dangerous Goods” for shipping purposes. This means they can only be shipped via standard methods and may require additional handling.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of receipt for unused, unopened items in their original packaging. For more details, please see our Return Policy.

Q: How do I initiate a return?
A: To start a return, please email us at boskheatco@gmail.com with your order number and reason for the return. We will provide instructions on how to proceed.

Q: Who covers the cost of return shipping?
A: The customer is responsible for return shipping costs unless the item is defective or incorrect.

Q: What if my order arrives damaged?
A: All care is taken when packing your order to ensure your items are safe when leaving our warehouse. Once your package has left our warehouse, Bosk Heat Co. is not responsible for damages incurred during transit. If your order arrives damaged, please contact us within 7 days of delivery at boskheatco@gmail.com.

Products & Usage

Q: How do I use essential oils safely in my sauna?
A: For safe use, add 6-10 drops of essential oil to a ladle of water and pour over hot sauna rocks. Never apply essential oils directly to the rocks, as this can cause burns or damage.

Q: What are the benefits of using essential oils in a sauna?
A: Essential oils can enhance your sauna experience by promoting relaxation, opening airways, and adding a refreshing aroma to the steam. Each oil has unique properties, so check our product descriptions for more details.

Q: Can I use Bosk Heat Co essential oils outside of the sauna?
A: Yes, our essential oils can be used in diffusers, for aromatherapy, or added to carrier oils for topical use. Always follow safety guidelines and dilute as recommended.

5. Account & Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and view past purchases more easily.

Q: How is my personal information protected?
A: We take your privacy seriously and adhere to the National Privacy Principles. For details on how we handle your data, please see our Privacy Policy.

Q: How do I unsubscribe from your emails?
A: If you no longer wish to receive updates from us, you can unsubscribe by clicking the link at the bottom of any email, or contact us at boskheatco@gmail.com.